Refund & Returns Policy
Return Eligibility
At Green Oven Skincare, customers may request a return or exchange for eligible skincare products within the specified return period after receiving the order. Products must be unused, unopened, and in their original packaging with all seals intact to qualify for a return or exchange.
Non-Returnable Products
For hygiene and safety reasons, Green Oven Skincare does not accept returns or exchanges for opened, used, damaged, or altered skincare products. Products purchased during special sales, clearance offers, or promotional events may also be non-refundable unless the item received is damaged or incorrect.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product from Green Oven Skincare, you must contact our customer support team within 24 to 48 hours of delivery with proper photos or videos as proof. After verification, we may provide a replacement, store credit, or refund depending on the situation.
Refund Process
Once the returned product is received and inspected by Green Oven Skincare, eligible refunds will be processed to the original payment method within a few business days. Processing times may vary depending on your bank or payment provider.
Cancellation Policy
Orders placed with Green Oven Skincare can only be canceled before they are processed or shipped. Once an order has been shipped, cancellation requests may not be accepted.
Shipping Charges
Shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect product sent by Green Oven Skincare. Customers may be responsible for return shipping costs in eligible return cases.
Contact for Returns & Refunds
For any return, refund, or exchange requests, customers can contact the Green Oven Skincare support team at greenovenhalal@gmail.com with their order details and issue information.